Privacy Policy

1. Introduction

As Sanal Terapi ("we", "us" or "Company"), we respect your privacy in the services we provide through the sanalterapi.com.tr website and mobile application ("Service"). This Privacy Policy explains how we collect, use, and protect your personal data.

By accepting this policy, you consent to the collection, use, and sharing of your information as described in this policy.

2. Information Collected

When you use our Service, we may collect the following information:

2.1. Account Information

• Name: The name you provide when creating an account
• Email Address: Email address used for account creation and communication
• User ID: Unique identification number created to identify your account

2.2. Usage Data

• Product Interaction Data: Your interactions within the app (sending messages, saving mood, etc.)
• Analytics Data: Anonymous data collected to improve application performance
• Diagnostic Data: Technical data collected to detect application errors

3. Data Usage

We use the information we collect for the following purposes:

3.1. App Functionality

• Account creation and management
• User authentication
• Providing app features
• Implementing security measures

3.2. Analytics and Improvement

• Evaluating application performance
• Planning new features
• Improving user experience
• Error detection and correction

3.3. Product Personalization

• Providing personalized content
• Developing recommendations
• Customization based on user preferences

4. Data Sharing

Your personal information is never shared with third parties. However, data sharing may occur in the following situations:

4.1. Facebook Pixel

Our app uses Facebook Pixel for advertising optimization and analytics purposes. The following information may be shared through Facebook Pixel:

• App launches
• User registrations and logins
• Purchase transactions
• In-app interactions (anonymous)

For more information about Facebook's data usage, please review the Facebook Privacy Policy.

4.2. Legal Requirements

Your information may be shared in case of a legal obligation, court order, or official request.

5. Data Security

We use industry-standard security measures to ensure the security of your data:

• Encryption: All data is stored encrypted
• Secure Connection: HTTPS protocol is used
• Access Control: Only authorized personnel can access data
• Regular Security Checks: Our systems are regularly scanned for security vulnerabilities

6. User Rights

Under KVKK and GDPR, you have the following rights:

6.1. Right to Access

You can request access to your personal data we collect.

6.2. Right to Rectification

You can correct your incorrect or incomplete information.

6.3. Right to Deletion

You can delete your personal data or completely delete your account. You can perform these operations from "Settings > Privacy" section within the app.

6.4. Right to Object

You can object to the processing of your data.

6.5. Data Portability

You can transfer your data to another service.

7. Cookies and Tracking Technologies

Our app uses Facebook Pixel for advertising optimization and analytics purposes. This technology may use your device's advertising identifier (IDFA).

You can limit advertising tracking by enabling the "Limit Ad Tracking" option in iOS settings.

8. Data Retention Period

Your personal data is retained as long as your account is active. When you delete your account, all your personal data is permanently deleted.

Analytics data is collected anonymously and may be retained indefinitely.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Medical Disclaimer

11. Policy Changes

This Privacy Policy may be updated from time to time. When significant changes are made, we will send a notification within the app. The current version of the policy will always be published on this page.

12. Contact